ECSI Accessibility Statement

ECSI strives to provide the best possible user experience for all those who use our Rich Internet Applications, including those with disabilities. Industry accessibility standards are used to guide our software development, including Section 508 of the US Rehabilitation Act and level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG).

ECSI is committed to operating in accordance with the accessibility standards expressed in the most current version of WCAG for its end-user applications. We are both proactive and reactive in our design and development processes and we continuously review our applications for accessibility compliance.

We are aware that some of our applications are not fully compliant. Testing and documentation are ongoing, and we regularly update our Voluntary Product Accessibility Templates (VPATs) and roadmaps as part of the continuous remediation processes.

Features used to enhance accessibility:

• Focus on using semantic HTML for better page performance, enhanced SEO rankings, better mobile optimizations, built-in functionality, and screen reader compatibility.
• Information, structure, and relationships are conveyed programmatically in the product.
• Using ARIA where HTML elements do not provide enough detail or information.
• Textual equivalents are provided for all non-textual elements.
• Using a mechanism to bypass blocks of content that are repeated on multiple web pages.
• All forms and form elements are designed for accessibility.
• Labels or instructions are provided in the product when content requires user input.
• Color recognition is not required to convey information.
• The visual presentation of all text and images of text in the product has a contrast ratio that meets the minimum requirements.
• Focusable components in the product receive focus in an order that preserves meaning and operability.
• Data tables are clearly identified for logical use.
• Style sheets are not required to view content.
• No multimedia elements are used.
• Animation is not utilized in applications.

Ongoing accessibility initiatives include:

• Review and application of updated guidelines as they are released.
• Continuing assessment of application software and development processes as they relate to future guidelines.
• Ongoing review, documentation, and remediation of all end-user applications using internal audits, development, and testing processes.
• Evaluate the applications with NVDA, Deque Axe Accessibility Chrome extension, WebAIM WAVE Tool, WebAIM Color Contrast Checker, Windows accessibility settings, manual keyboard checks, third-party (Deque, Level Access) automated, and end-user testing.
• Engage clients, students, and users if issues are reported. We ask them to describe and or document the issue(s) found, demonstrate with assistive technology, and test the results of our remediation.
• Work with third-party providers to review, document, remediate issues, and provide detailed VPAT documentation based on WCAG 2.1 AA (and continuing to evolve based on newer versions of WCAG).

Request help, provide feedback, or obtain additional information:

ECSI Contact Center Services are available Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern Time. Functional or technical questions may be posed to the contact center team via chat or phone.

Live Chat: heartland.ecsi.net

Phone Number: 888-549-3274

Mailing Address: